Microsoft 365 Support in Sydney
Get the most from Microsoft 365 — licensing, migration, Teams, SharePoint and ongoing management, optimised for the way your team works.
Microsoft 365 support covers the setup, migration, security and day-to-day management of your Microsoft 365 tenant — Exchange Online email, Teams, SharePoint, OneDrive, Intune and Entra ID. Tech Hub Australia helps Sydney businesses licence correctly, migrate cleanly, harden security with MFA, and get genuinely productive with the platform they already pay for.
Microsoft 365 support that unlocks the whole platform
Most businesses use a fraction of what Microsoft 365 can do. Email and the desktop Office apps get used every day, but Teams stays disorganised, SharePoint becomes a dumping ground, security features sit switched off, and nobody is quite sure which licences they are paying for. The result is a platform that costs real money but delivers a fraction of its value.
We help you unlock the full platform. As a Sydney Microsoft 365 partner, we get your licensing right, migrate cleanly from legacy email and file servers to Exchange Online and SharePoint, and configure Teams, OneDrive, Intune and Entra ID so your team is genuinely more productive and properly protected. Whether you are brand new to Microsoft 365 or want to tidy up a tenant that has grown messy over years, we bring order, security and best-practice configuration — then keep it running smoothly.
Crucially, we treat Microsoft 365 as a security platform, not just an email service. Multi-factor authentication, conditional access and device compliance are configured from the start, and we make sure your business data is backed up — because keeping your data safe is your responsibility, not Microsoft's.
Microsoft 365 services, end to end
Exchange Online Migration
Seamless migration to Exchange Online from Google Workspace, on-premises Exchange or legacy providers, with no lost messages.
Teams & SharePoint
Set up Teams, SharePoint and OneDrive properly — structured, permissioned and easy for your team to actually use.
Licence Optimisation
Get every user on the right plan for their role, eliminating waste and unlocking features you already pay for.
Tenant Security
Harden your tenant with Entra ID MFA, conditional access and data-loss prevention configured to best practice.
Intune Device Management
Enrol and secure laptops and phones with Microsoft Intune — encryption, policies and remote wipe for lost devices.
Microsoft 365 Backup
Your Microsoft 365 data is your responsibility — we add third-party backup so email and files are truly recoverable.
Microsoft 365 Business plans compared
Microsoft offers several Business plans, and the right choice depends on whether you need desktop apps and advanced security. Here is how the main plans compare — we help you pick, and mix plans per user where that saves money.
| Feature | Business Basic | Business Standard | Business Premium |
|---|---|---|---|
| Exchange Online, Teams, SharePoint, OneDrive | Yes | Yes | Yes |
| Desktop Office apps (Word, Excel, Outlook) | Web & mobile only | Yes | Yes |
| Microsoft Defender for Business | No | No | Yes |
| Entra ID Premium & conditional access | No | No | Yes |
| Intune device management | No | No | Yes |
| Best for | Basic cloud email | Everyday productivity | Security-conscious business |
Plan details change over time — always confirm current inclusions on Microsoft Learn. We recommend the right fit for your team.
Configured for productivity and secured by default
Anyone can add mailboxes. The value is in a tenant that is well structured, properly secured and genuinely adopted by your team — then kept that way. That is what we deliver, and what we manage over the long term.
- ✓ Clean Exchange Online migrations with no lost mail
- ✓ MFA and Entra ID conditional access from day one
- ✓ SharePoint and Teams structured for how you work
- ✓ Third-party backup so your data is truly protected
- ✓ Sydney-based engineers with after-hours & weekend cover
Service snapshot
What a well-run tenant delivers
- Lower licence waste. Right-sizing plans per user removes duplicate and unused licences, often reducing spend.
- Stronger security. MFA and conditional access stop the vast majority of account-takeover attacks before they start.
- Real productivity. A structured SharePoint and Teams setup means staff find files fast and collaborate without emailing attachments around.
- True data protection. Third-party backup means a deleted mailbox or ransomware event is recoverable, not gone.
- Mobile confidence. Intune lets staff work securely on the move, with the ability to wipe a lost device remotely.
How a Microsoft 365 project works
1. Review
We audit your current tenant or existing email — licences, security settings, data and how your team works today.
2. Plan
We recommend the right licences and design the target setup — mailboxes, SharePoint structure, security and backup.
3. Migrate
We migrate email and files in staged, tested batches, enable MFA and conditional access, and cut over with minimal disruption.
4. Support
We manage the tenant day to day — security, user changes, backup and optimisation — with help on tap for your team.
The Microsoft 365 stack, in depth
We work across the full Microsoft 365 platform. Email runs on Exchange Online; collaboration on Teams, SharePoint and OneDrive. Identity and access are governed by Microsoft Entra ID with MFA and conditional access, devices are managed and secured through Microsoft Intune, and threats are contained by Microsoft Defender for Business. For infrastructure beyond productivity, see our Azure cloud services, and for a fully managed tenant, our managed IT plans include Microsoft 365 administration.
Exchange Online
Cloud email with anti-spam, anti-phishing and generous mailbox storage.
Microsoft Entra ID
Identity, single sign-on, MFA and conditional access for Zero Trust.
Microsoft Intune
Cloud management of laptops and phones, with policy and remote wipe.
SharePoint & Teams
Structured document management and collaboration for your whole team.
Sydney sectors we support on Microsoft 365
Microsoft 365 underpins the daily work of nearly every sector we serve — professional services firms, NDIS and disability providers, not-for-profits, healthcare practices and manufacturers. Each benefits from a tenant configured for its compliance and collaboration needs. See our industries page and case studies for more.
As an illustrative, anonymised example: a Sydney not-for-profit we work with was on a mix of inconsistent licences with MFA switched off. We standardised their plans, enabled MFA and conditional access, structured SharePoint around their programs, and added Microsoft 365 backup — improving both security and day-to-day productivity. Learn why backup matters in our guide to Microsoft 365 backup for business.
Microsoft 365 support — common questions
Microsoft keeps the service running and highly available, but under the shared responsibility model the protection of your data is your responsibility. Native retention is limited and recoverability after accidental deletion, malicious action or ransomware is not guaranteed. We strongly recommend a dedicated third-party Microsoft 365 backup covering Exchange Online, SharePoint, OneDrive and Teams.
Microsoft 365 Business Basic provides web and mobile apps plus cloud services like Exchange Online and Teams. Business Standard adds the desktop Office apps. Business Premium adds advanced security and device management — Microsoft Defender for Business, Entra ID Premium and Intune — making it the best fit for businesses that need stronger protection. We help you choose the right mix per user.
Yes. We handle migrations from Google Workspace, on-premises Exchange, IMAP and other providers to Exchange Online, preserving email, contacts and calendars with minimal disruption. Migrations are staged and tested, with cutovers scheduled to avoid interrupting your team.
Microsoft Intune is a cloud service for managing and securing devices — enforcing encryption, PIN policies, app deployment and the ability to remotely wipe a lost or stolen device. It is valuable for any business with staff working on laptops or phones outside the office, and is included with Microsoft 365 Business Premium.
Often businesses over-licence, under-licence or mix plans inconsistently. We review your actual usage and needs to put each user on the most cost-effective plan that still unlocks the features and security they require, eliminating waste and closing gaps.
Yes. Ongoing Microsoft 365 management is included in our managed IT plans, covering tenant security, MFA and conditional access, user onboarding and offboarding, licence optimisation, backup and day-to-day support.
Microsoft 365 support across Sydney
We manage Microsoft 365 tenants for businesses throughout Greater Sydney. Choose your area for local detail:
Get more from Microsoft 365
Book a free assessment with a Sydney-based Microsoft 365 specialist. We'll review your tenant, licensing and security and show you where the quick wins are. Questions first? Talk to our team.